Shipping & Returns

Free tracked shipping Australia-wide

• Every order ships free, with tracking, to every state and territory.
• Delivery: usually about 5 business days (remote areas can take a few days longer).
• Your tracking number is emailed as soon as your order ships.
• All prices are in AUD and include GST where applicable. No customs fees to pay on delivery.

Our 90-day money-back guarantee

Red light and microcurrent routines take time, so we give you time. Use your VELORI device consistently for up to 90 days. If you're not happy with how your hair, skin or eyes look, email contact.velori@gmail.com with your order number within 90 days of delivery and we'll refund the product price. Please return the device with all its accessories.

Faulty or damaged items

If your item arrives faulty or damaged, contact us with your order number and a photo. We'll send a replacement or refund you – your choice. Our guarantee is in addition to, and does not limit, your rights under the Australian Consumer Law.

Contact

contact.velori@gmail.com – we reply within 1 business day.