Questions
Everything you're wondering about.
Does red light really work for hair?
660nm red and 830nm near-infrared light are the wavelengths most studied for scalp and hair care, and they're what clinics and big-brand helmets use. It isn't magic and it isn't instant: it works best for gradual thinning and shedding, used consistently for at least 12–16 weeks. That's exactly why you get 90 days to try it.
When will I see results with the Hair Cap?
Hair grows about 1cm a month. Many women notice less shedding after 4–8 weeks, finer new hairs along the part and hairline around 8–12 weeks, and a fuller-looking part after 12–16 weeks of daily use. Results vary from person to person.
Will it work for me?
It's designed for women noticing gradual thinning, a wider part or more shedding – the kind that often comes with hormonal changes after 40. It won't revive areas that have been completely bald for years. If your hair loss is sudden, patchy or comes with other symptoms, please see your GP first.
Does it hurt or get hot?
No. It's completely painless and doesn't heat up. Most women describe it as a quiet, relaxing 20 minutes. You'll see a soft red glow – the near-infrared light is invisible.
Is it rechargeable? How is it powered?
The cap is USB-C powered: plug it into any USB wall adapter, laptop or power bank. That keeps it ultra-light (140g) with no battery to wear out. With a power bank in your pocket you can move around freely.
Can I use it with coloured hair or other treatments?
Yes, it's suitable for all hair types, including coloured and treated hair. If you use prescription treatments, it's fine to keep your routine – just check with your doctor if you're unsure.
Does microcurrent hurt?
Not at all. You might feel a light tingle on higher settings. Start low and increase as you get used to it.
Do I need a gel with VELORI Sculpt?
Yes – a water-based gel or your usual serum helps the device glide and conduct properly. Never use it on dry skin.
Who shouldn't use the Sculpt?
Please don't use it if you have a pacemaker or other implanted electronic device, metal implants in the face, epilepsy, are pregnant, or have broken or irritated skin. If you've had recent injectables, wait 2 weeks or ask your practitioner.
Is red light safe around the eyes?
Eye Revive uses soft, low-power red light directed at the under-eye area, combined with gentle massage. Don't stare directly into the lights, and if you have an eye condition or recent eye surgery, check with your optometrist first.
Can I wear it with glasses or contact lenses?
Take your glasses off – Eye Revive sits like a pair of glasses itself. Most women find it more comfortable to remove contact lenses too.
How long does shipping take?
Shipping is free and tracked to every state and territory, and usually arrives in about 5 business days. You'll get your tracking number by email as soon as your order ships.
Will I pay GST or customs fees?
No surprises. Prices are in AUD and include GST. There's nothing extra to pay on delivery.
How does the 90-day guarantee work?
Use your device for up to 90 days. If you're not happy, email contact.velori@gmail.com with your order number and we'll refund the product price once the device is returned. Full details here.
Can I combine devices?
Yes – they're designed as one evening ritual. Add any 2 devices and save 15%, all 3 and save 30%. The discount applies automatically in your cart.
Is VELORI a medical device?
No. VELORI devices are cosmetic devices for at-home hair, skin and eye-area care. They aren't intended to diagnose, treat or cure any medical condition.
Still unsure? Ask our assistant or email contact.velori@gmail.com
PROMISE
Zero risk
Try it for 90 days. Love it or get your money back.
Red light and microcurrent routines take time – so we give you time. Use your VELORI device for up to 90 days. If you're not happy with what you see, email us and we'll refund the product price. No awkward questions.
- ✓ 90 days to decide
- ✓ Real people, replies within 1 business day
- ✓ On top of your rights under the Australian Consumer Law
The VELORI Ritual
Three devices. One calm evening routine.
Start with the one that matters most to you – add the others and save up to 30% 🎄.
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